Golden Vault Program

Customers may make advance payments of any amount, subject to a minimum of ₹5,000 and in multiples of ₹1,000 thereafter, as many times as they wish during the 180-day tenure. No payment will be accepted after 180 days from the enrolment date. 

Payments may be made via cash (subject to a cumulative cap of ₹1,99,999 over the program period), debit or credit cards, NEFT, or RTGS. 

Cheques, international cards or transfers, and payments through the Indriya Golden Quest Program (GQP), Golden gain Program (GGP) or Old Gold Exchange are not permitted. 

All payments must be made at an Indriya store, and computerised receipts will be issued only after clearance of each payment. Indriya is not responsible for online payment failures or funds debited from the customer's account due to technical issues; customers must resolve such matters directly with their bank or payment service provider.

At each payment, an equivalent weight of 24kt (999 purity) gold is accumulated to the customer's account, calculated by dividing the payment amount by the company's city-wise prevailing 24kt gold rate on that date. This prevailing rate is an intra-day rate determined by open market spot prices, freight, storage costs, and overheads. 

At the end of the tenure, the Redemption Value, being the total accumulated gold weight valued at Indriya's prevailing 24kt gold rate on the date of purchase, may be appropriated in full towards the purchase of Indriya jewellery or coins at any Indriya store across India. The customer must purchase gold jewellery or coins of a value equal to or greater than the gold grammage accumulated under the program. Redemption is not permitted against silver, platinum, bi-metal, solitaire products, or any Make to Order (MTO) items.

If the chosen jewellery costs more than the Redemption Value, the customer must pay the differential amount and may additionally avail any in-store offers or discounts applicable on the date of purchase. All charges, including making charges, stone rates, wastage, GST, surcharges, and any other applicable levies, will be charged at the rates prevailing at the store on the date of purchase.

Partial appropriation is not permitted; the entire Redemption Value must be used in a single purchase. GGP and GQP benefits cannot be applied at either the booking stage or the redemption stage. 

If the customer is unable to personally visit the store for redemption, they may authorise a representative by submitting an original authorisation letter along with the original order copy. The representative must produce valid photo identification, and their purchase decisions will be deemed those of the customer. Please contact the store for the authorisation letter format.

If the customer does not complete a purchase within this period, NJL will initiate a refund after the expiry of the tenure. The refund amount will be the lesser of: (a) the total amount paid by the customer under the program, or (b) the accumulated gold weight valued at the gold rate prevailing on the date of refund. Indriya will endeavour to process the refund within 60 working days of tenure expiry, subject to successful verification of the customer's bank account details or last known address.

In the event of documentation gaps or unforeseen circumstances, Indriya will notify the customer and make best efforts to complete the refund within a further 10 working days from the date of resolution. Indriya shall not be liable for delays arising from incomplete or unverifiable documentation, and the customer agrees not to raise any claim or dispute against Indriya or its affiliates in such cases. Refunds will be transferred to the customer's registered bank account or, where applicable, dispatched by cheque to the last known address on record. Indriya reserves the right to deduct cheque dispatch costs from the refund amount. The customer's program account will stand closed upon completion of the refund.

Please note, no refund request will be entertained during the 180-day tenure under any circumstances. 

The benefits under this program are personal to the customer and are neither transferable nor assignable, except in the event of the customer's death, in which case the legal heir may claim the accumulated benefits upon submission of valid legal documentation establishing heirship. Indriya's decision on such claims is final and binding. The program is applicable at all Indriya stores across India, and Indriya's liability is limited to the amount paid by the customer under the program. Indriya reserves the right to alter, amend, suspend, or discontinue the program at any time, with prior notice where applicable; in such an event, customers may use their accumulated gold value to make a purchase at the applicable in-store rate, and no claims for damages, interest, or costs beyond this will be entertained. Any conditions not explicitly covered in these terms will be decided at Indriya (NJL)’s discretion, and such decisions will be final. All disputes are subject to the exclusive jurisdiction of courts in Mumbai. For any queries, concerns, or grievances, customers may write to indriya@adityabirla.com, call +91-8002108383, or approach the Store Manager at the Indriya store where they enrolled.